Terms & Conditions

This website (1mise.com) and all related services under the ONEMISE brand umbrella are operated by ONEMISE RESOURCES (“Company”, “we”, “us”, “our”). By accessing this website, engaging our services, or making a purchase, you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using our services.

1. Nature of Business & Service Scope
   ONEMISE RESOURCES is a professional service provider specializing in:
   • Digital consulting and strategic planning.
   • Software, web, and system development.
   • Research & product development (R&D).
   • IT advisory and technical support services.
   • All services are digital/non-physical in nature and delivered remotely, unless an alternative arrangement is confirmed in writing.
2. Orders & Engagement Process
   
   • An order is deemed "Confirmed" only after successful payment/deposit is verified.
   • Services are rendered based on the specific scope outlined in the quotation or Service Level Agreement (SLA).
   • Scope Creep: Any request for work outside the original agreement will be subject to additional billing and a new quotation.
   • We reserve the right to refuse service to anyone for any reason at our discretion.
3. Pricing & Financial Terms
   
   • All prices are quoted in Malaysian Ringgit (MYR) unless specified otherwise.
   • Quotations are valid for 14 days from the date of issuance.
   • Prices displayed on our website are subject to change without notice; however, confirmed orders will honor the agreed price.
   • Clients are responsible for any applicable bank transfer fees or currency conversion charges.
4. Payment Obligations
   Payment must be settled in full or according to the agreed milestone schedule before work commences.
   • You represent that you have the legal right to use the chosen payment method.
   • Late payments may result in the immediate suspension of active projects, hosting, or digital services.
   • Final deliverables and ownership rights will only be released after the total balance is cleared.
   • We accept payments via Curlec by Razorpay (which supports Online Banking/FPX, Credit & Debit Cards, and E-Wallets) and official Bank Transfers.
   • By making a payment, you authorize Curlec by Razorpay and the Company to charge the specified amount for the selected services.
   • All transactions are subject to fraud screening and verification by our payment partners.
5. Cancellation Policy
   Client-Initiated: Cancellations must be submitted via official email. If work has already commenced (including research, planning, or initial drafts), the client is liable for the full amount of the current milestone, and any deposits paid are non-refundable.
   Company-Initiated: We reserve the right to terminate an engagement if the client breaches these terms, provides fraudulent information, or fails to provide necessary feedback/assets within 30 days of inactivity.
6. Refund Policy
   Due to the bespoke nature of digital consulting and software development:
   • Strictly No Refunds: Once work has commenced, no refunds will be issued for any reason, including but not limited to change of mind or project cancellation by the client.
   • Work Commencement Definition: Work is considered "started" once a deposit is received, a kick-off meeting has occurred, or any project-related resources have been allocated.
   • Pre-Start Refunds: Refund requests for work that has NOT yet started must be made within 7 days of payment and are subject to a 15% administrative & processing fee.
   • Software licenses, domain registrations, and third-party tools purchased on behalf of the client are 100% non-refundable.
7. Intellectual Property Rights
   
   • All draft materials, code, and designs remain the property of ONEMISE RESOURCES until the final invoice is paid in full.
   • Upon full payment, the client is granted a non-exclusive, non-transferable license to use the final deliverables for their intended business purpose.
   • Unless otherwise agreed in writing, we reserve the right to display project outcomes in our portfolio.
8. Limitation of Liability
   To the maximum extent permitted by law, ONEMISE RESOURCES shall not be liable for:
   • Indirect, incidental, or consequential damages (loss of profit, data, or reputation).
   • Issues arising from third-party platforms (e.g., hosting outages, API changes, or Google/Meta algorithm updates).
   • Our maximum aggregate liability shall never exceed the total amount paid by the client for the specific service in dispute.
9. Force Majeure
   We shall not be held responsible for delays or failures in performance resulting from acts beyond our control, including but not limited to natural disasters, internet outages, pandemics, or government restrictions.
10. Governing Law & Dispute Resolution
    These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the Malaysian courts.
11. Contact Information
    For any inquiries regarding these Terms:
    📧 Email: [email protected]
    💬 Quick Messaging (Whatsapp): +60 11-5139 2357
    🌐 Website: https://1mise.com

Version: 2.1 | Last Updated: February 19, 2026