Privacy Policy

ONEMISE RESOURCES is committed to protecting your personal and payment-related data in accordance with the Personal Data Protection Act 2010 (PDPA) and other applicable data protection laws. All brand subcategories operating under the ONEMISE company umbrella are governed by this policy.

Payment-related data is processed solely for transaction verification, fraud prevention, regulatory compliance, and dispute handling. We prioritize the confidentiality and integrity of every piece of information entrusted to us.

1. Information We Collect
   We may collect and process the following personal data:
   • Full name and identification details
   • Contact information (Email address, Phone number)
   • Company name, registration number, and business details
   • Billing and shipping addresses
   • Payment reference IDs and transaction history (Note: we do not store raw card details)
   • Technical data: IP address, browser type, time zone settings, and device information
2. Payment Data & Security
   Security is our top priority. To ensure a safe environment:
   • All financial transactions are handled via secure, encrypted third-party payment gateways.
   • We strictly do not store credit/debit card numbers, CVV codes, or sensitive authentication data on our servers.
   • Our partners comply with PCI-DSS (Payment Card Industry Data Security Standard).
   • We use SSL/TLS encryption to protect data transmission between your browser and our website.
3. Purpose of Data Collection
   Your data is used for the following legitimate business purposes:
   • Service Delivery: To process orders, manage subscriptions, and issue invoices.
   • Security: To verify identity, detect suspicious activity, and prevent fraudulent transactions.
   • Communication: To provide customer support, send technical notices, and update you on service changes.
   • Compliance: To meet legal, tax, and audit requirements under Malaysian law.
   • Dispute Resolution: To manage refunds, chargebacks, and legal claims.
4. Data Sharing & Disclosure
   We do not sell, rent, or trade your personal information. Disclosure only occurs with:
   • Authorized payment processors and financial institutions to complete your purchase.
   • Service providers (Cloud hosting, IT security, and Analytics) under strict confidentiality agreements.
   • Law enforcement or regulatory bodies if required by a court order or legal process.
5. Cookies & Tracking Technologies
   We use cookies to enhance your experience and analyze traffic:
   • Essential Cookies: Required for system functionality and security.
   • Performance Cookies: To understand user behavior and optimize website speed.
   • Marketing: To offer relevant promotions based on your interests.
   You can manage or disable cookies through your browser settings, though some features may be limited.
6. Data Retention
   We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of our business relationship plus 7 years for tax and legal compliance (as per Malaysian statutory requirements). When no longer required, data is destroyed or anonymized.
7. Your Legal Rights
   Under the PDPA, you have the right to:
   • Request access to the personal data we hold about you.
   • Request correction of any inaccurate or incomplete information.
   • Withdraw consent for marketing communications at any time.
   • Object to the processing of your data under specific circumstances.
8. External Services
   Our website may contain links to external sites not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility for their respective privacy policies.
9. Amendments to This Policy
   ONEMISE RESOURCES reserves the right to update this Privacy Policy at any time. Significant changes will be notified via email or a prominent notice on our website. The "Last Updated" date at the bottom of this page indicates the latest revision.
10. Contact Us
    If you have questions regarding this policy, or wish to exercise your data rights, please contact our Data Protection Liaison at:
    📧 Email: [email protected]
    💬 Quick Messaging (Whatsapp): +60 11-5139 2357
    🌐 Website: https://1mise.com

Version: 2.1 | Last Updated: February 19, 2026